Course Overview
Course: Call Center Training
Phone skills are a highly valuable tool to have in an employee's skill-set, and Call Center Training will help provide those skills. This course will help you improve your phone skills which will make you more confident, improve sales, and help gain new customers while retaining your current clientele. A more confident employee is also one that is happier, and happier employees will produce happier customers.
Call Center Training will lower costs as it can reduce turnover. Participants will learn the skills to improve productivity and performance. This will produce a positive environment throughout your company and help influence the organization as a whole. Evaluating metrics and coaching are also used to make sure the participants are reaching their potential, and to keep their skill-set at a high level.
Recommended Book
Course Objectives
- Define and understand call center strategies
- Identify different types of buying motivations
- Create SMART Goals
- Familiarize myself with strategies that sharpen effective communication
- Use proper phone etiquette
- Set benchmarks
Course Outline
Module One: Getting Started
Module Two: The Basics (I)
Module Three: The Basics (II)
Module Four: Phone Etiquette
Module Five: Tools
Module Six: Speaking Like a Star
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Module Seven: Types of Questions
Module Eight: Benchmarking
Module Nine: Goal Setting
Module Ten: Key Steps
Module Eleven: Closing
Module Twelve: Wrapping Up
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Duration: 2-3 hours
Target Audience: Sales & Marketing, Customer Care Representatives, Team Leaders, Supervisors, Telemarketers
Price: FREE
NOTE: To qualify for your official BestCorporateAcademy certificate you must study and complete all modules and score 80% or higher before you can purchase your certificate.