Course Overview
Course: Telephone Etiquette
The meaning of Telephone Etiquette can sometimes be difficult to describe. It can be a unique attribute or characteristic that facilitates great communication, inside and outside the office. It can be the special way that you show confidence in any challenging situation. These and other events can become more easily managed with this great workshop.
With our Telephone Etiquette course, participants will begin to see how important it is to develop better telephone communication skills. By improving how they communicate on the telephone and improve basic communication skills, your participants will improve on almost every aspect of their career.
Recommended Book
Course Objectives
- Recognize the different aspects of telephone language
- Properly handle inbound/outbound calls
- Know how to handle angry or rude callers
- Learn to receive and send phone messages
- Know different methods of employee training
Course Outline
Module One: Getting Started
Module Two: Aspects of Phone Etiquette
Module Three: Using Proper Phone Language
Module Four: Eliminate Phone Distractions
Module Five: Inbound Calls
Module Six: Outbound Calls
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Module Seven: Handling Rude or Angry Callers
Module Eight: Handling Interoffice Calls
Module Nine: Handling Voicemail Messages
Module Ten: Methods of Training Employees
Module Eleven: Correcting Poor Telephone Etiquette
Module Twelve: Wrapping Up
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Duration: 2-3 hours
Target Audience: Sales & Marketing Managers & Personnel
Price: FREE
NOTE: To qualify for your official BestCorporateAcademy certificate you must study and complete all modules and score 80% or higher before you can purchase your certificate.