Course Overview

Course: Administrative Support Skills

Administrative assistants are a key part of most office environments. They work quietly in the background, ensuring that the business runs smoothly and efficiently. This course will give new administrative assistants tools that will make them that person that the office can't live without. Experienced administrative assistants will learn new tools that will make them more efficient and valuable than ever.

 

In the Administrative Support course, you will learn the core skills that will help you use your resources efficiently, manage your time wisely, communicate effectively, and collaborate with others skillfully. The practices presented in this course may take time to be a part of your daily work routine. However, making the commitment to consistently apply the concepts every day is the key to changing and adopting new behaviors in a short amount of time.

administrative-support-skills-workshop

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Course Objectives

  • Getting Organized
  • Manage their time more effectively
  • Prioritize their time so they can get it all done.
  • Complete Special Tasks
  • Verbal Communication Skills
  • Non-Verbal Communication Skills
  • Empowering Yourself
  • Deal better with their managers
  • Taking Care of Yourself is a priority
workshop-objectives

Course Outline

Module One: Getting Started 

  • Course Objectives

Module Two: Getting Organized, Part One 

  • Dealing with E-Mail
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the Most of Voice Mail

Module Three: Getting Organized, Part Two

  • Keeping Your Workspace Organized
  • Using a To-Do Book
  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module Four: Managing Time 

  • Managing Your Time
  • Keeping Others on Track
  • Maintaining Schedules

Module Five: Getting It All Done On Time 

  • Prioritizing
  • The Secret to Staying on Track
  • Goal Setting

Module Six: Special Tasks

  • Planning Small Meetings
  • Planning Large Meetings
  • Organizing Travel
 Module Seven: Verbal Communication Skills

  • Listening and Hearing: They Aren"t the Same Thing
  • Asking Questions
  • Communicating with Power

Module Eight: Non-Verbal Communication Skills

  • Body Language
  • The Signals You Send to Others
  • It"s Not What You Say, It"s How You Say It

Module Nine: Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions

Module Ten: The Team of Two 

  • Working with Your Manager
  • Influencing Skills
  • What to Do in Sticky Situations

Module Eleven: Taking Care of Yourself 

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload

Module Twelve: Wrapping Up

  • Words from the Wise
  • Lessons Learned
  • Completion of Action Plans and Evaluations
Duration: 2-3 hours

 

Target Audience: Administrative Assistants

 

Price: FREE

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NOTE: To qualify for your official BestCorporateAcademy certificate you must study and complete all modules and score 80% or higher before you can purchase your certificate.